Services – Hailee Stegall

let’s work together!

e-commerce support and management

Whether you’re looking for help managing day-to-day operations, inventory, returns, customer service, or emails, I’m here to help.

does this
sound familiar?

You spend hours every day handling customer service emails, chats, and messages
doing all the things is leading you straight down the path of complete burnout in your business
You're not excited, or let's be honest... a little afraid, of trusting someone else to handle tasks that are vitally important to your brand reputation, such as customer service
you know you want to take your brand to the next level, you just need to invest in building better systems and automation
you want to spend more time with family and friends instead of being tied to your computer all day

If you find yourself saying, “Yep, that’s me!” then you are in the right place.

let's get to work!

recommendation

Hailee has always demonstrated a keen sense of analytical curiosity, which allows her to dissect customer experience issues and get to root causes. She has the unique ability to be both a creative and technical marketing professional. She is a committed and multi-talented individual. She understands customers' needs and issues regardless of industry.

janicecustomer experience managing director

my goals

one

Take the repetitive day-to-day tasks (that take up way too much of your time) off your to-do list for good.

two

Treat your business as my own.

three

Make it easy and effortless for you to work with me.

package one

full e-commerce support

This is for you if you’re tired of doing all the things in your e-commerce business and are ready to turn the day-to-day operations over to an expert so you can focus on building your brand.

what you're getting

30-minute kickoff and planning session
Day-to-day operations management, including inventory management, adding new products, writing and updating product descriptions, scheduling campaigns in Klaviyo, sales prep, vendor communication, and management
Automation setup through returns platform if needed and daily management of processing returns and exchanges
Complete customer service helpdesk setup if needed (through Gorgias), brand voice and service preferences questionnaire, and customer service guidelines development
Daily management of customer support emails and tickets
Unlimited tickets closed per month
Monthly customer service metrics reporting
Slack channel for consistent communication

$1,600/month

package two

customer service management

This is for you if you’re completely overwhelmed with managing customer support emails everyday and are ready to turn the daily emails and tickets over to an expert who can automate the process and create outstanding experiences for your customers.

what you're getting

30-minute kickoff and planning session
Complete customer service helpdesk setup if needed (through Gorgias), brand voice and service preferences questionnaire, and customer service guidelines development
Daily management of customer support emails and tickets
Unlimited tickets closed per month
Monthly customer service metrics reporting
Slack channel for consistent communication

$1,000/month

other services

gorgias

Gorgias Helpdesk Setup

$800

Brand voice and service preferences questionnaire and customer service guidelines development
Complete Gorgias setup and integration with email provider and social media channels
Creation of all automation within Gorgias, including macros for common customer service inquiries, tags, and views setup
Slack channel for consistent communication

klaviyo

Klaviyo Automated Flows Setup

$1,200

Email preferences and guidelines questionnaire
Klaviyo account and email capture setup if needed
Setup of 8 automated flows (welcome/email capture, browse abandonment, abandoned checkout, customer thank you/1 purchase, customer thank you/2 purchases, win-back, upsell, site abandonment)
2 custom emails per flow (email design included)
Total of 16 total emails set up and launched
Slack channel for consistent communication

trained and ready in the following tools
to help you streamline your e-commerce brand

ready to get started?

Let me help you tackle the daily, repetitive tasks in your business and give you back more time.

e-commerce support and management

does this
sound familiar?

let's get to work!

recommendation

my goals

one

two

three

what you're getting

what you're getting

other services

Gorgias Helpdesk Setup

Klaviyo Automated Flows Setup

trained and ready in the following tools
to help you streamline your e-commerce brand

ready to get started?

don't miss out!

hailee stegall

e-commerce support and management

does thissound familiar?

let's get to work!

recommendation

my goals

one

two

three

what you're getting

what you're getting

other services

Gorgias Helpdesk Setup

Klaviyo Automated Flows Setup

trained and ready in the following tools to help you streamline your e-commerce brand

ready to get started?

don't miss out!

hailee stegall

does this
sound familiar?

trained and ready in the following tools
to help you streamline your e-commerce brand